A chatbot is programmed to work independently from a human operator. A chatbot can answer your questions formulated to it in natural language and act like a real person. It provides a response based on a combination of predefined scripts and machine learning applications.

Chatbots are being used in NLP it is a technological process that allows computers to derive meaning from user text inputs. In the view of chatbots, integrating NLP means adding a more human touch. We need chatbots because they are a more qualitative solution in minimum effort.

With chatbots hitting potential customers is easy by offering required information irrespective of the day or time. Bots are less prone to errors, hence the better customer experience can help to establish a better brand. Chatbots are convenient and many customers suggest them over calling a representative on the phone because it tends to be faster and less invasive. They can also save money for companies and are easy to setup.

IMPROVE CUSTOMER SERVICE:

A chatbot is a computer program that fundamentally simulates human conversations. It allows a form of interaction between human and machine communication. Because of chatbot any user could ask the bot an inquiry or statement. A chatbot interacts in a format similar to instant messaging. Chatbots ease the pain that the modern industries are facing today. Chatbots are gaining more popularity and they are bringing new ways that how to run business marketing.

ALWAYS AVAILABLE CUSTOMER SUPPORT:

Chatbots are already on a whole new level with booking several appointments including medical, service and government, flight booking queries. The Chatbots have a scope in every corner where mass conversation exists. A Chatbot can identify the user’s internet address and it can understand the user’s request. You can improve the customer support process with the help of chatbots. They can be programmed to give an automatic answer to repetitive questions and forward the request to a real person when a more complicated action is needed. So the agent focuses more on important cases rather than on the easy questions. You can start a conversation with each customer regarding any issue, any time of the day.

INCREASE CUSTOMER ENGAGEMENT:

Nowadays it is important to keep your customers engaged with your business. Chatbots don’t bore the clients with unnecessary information and keep the client flowing by maintaining the conversation. Chatbot can convey a message to the customer and client according to the business term. Rather than hiring an individual for a task like this. Chatbots ease out the complexion when it comes to public dealing privately. A chatbot would engage with multiple users at a given time without any delay or task error.

MONITORING CONSUMER DATA:

With the collection of simple questions, you can improve your services and products and then you easily optimize your websites by adjusting low converting pages. Companies can track the command and response given by their users to the chatbot. Chatbots, being a program, could be easily being taken down but that is not the case. Chabots are strongly encrypted and are not so fragile of a program. They can easily resist the flaw which is being inducted into it. Chatbots ensure the privacy of the users it is dealing with and also of the users it has dealt with, who’s recorded it can hold up to a long period of time.

BETTER LEAD GENERATION:

Because of a chatbot, you can ask the necessary and related questions, persuade other user and generate a lead for you. Because of the chatbot mechanism, people restrict themselves to prime and useful, quarrel-free talks, but people can ever stay so calm with a human officer of the same reputation. Due to this, the queries are limited to only approachable and to-the-point friendly F.A.Qs.

EASIER APPROACH TO GLOBAL MARKET:

It allows your business to scale up its operations to new markets without having to worry about multiplying income requests to be handled. By chatbots, you can easily achieve your market goals by improving marketing ease via chatbot. Chatbots can be your manager, your modifier, your marketing officer or it/ they can be your entire line up of your business workmen that you require.

COST SAVING:

Chatbots are much cheaper and faster when it comes to creating a cross-platform app or hiring employees for each task. Chatbots can easily take place or replace humans working at feed-back. Departments and review places. A bot is an easy and important replacement of a human as a bot can engage with more people at a single time than a person. They don’t require a monthly raise and neither do they need vacations or holidays. Such a beautiful program it is which inhibits useless pay distribution to workers which apply less effort but requires more time.

KEEPING UP WITH THE TREND:

Being present on the messaging platforms. Chatbots are being used in Artificial intelligence like machine learning and natural language processing. There are some messaging platforms support bots like Messenger, Slack, Telegram, Twitter, Kick, Skype, WhatsApp, Viber

POPULAR CHART FORMS:

IBM Watson chatbot

– Amazon Lex chatbot

– Live Personchatbot

– Dialog FlowChatbot

– Bold360 chatbot

– Microsoft Bot Framework

– Botsify

Many other chatbots of different varieties integrate with all the popular social media platforms like Facebook Messenger, Telegram, Badoo

Facts:

– Global chatbot markets are expected to grow exponentially between 2018–2023 — Credence Research

– 85% Customer interaction will be managed without a human by 2020 — Garter

– 32% of executives roger that voice recognition is the most widely used AI technology in chatbot business.

• 6 billion connected devices will proactively ask for support by 2019 — Garter

CONCLUSION:

A chatbot is a service powered by a set of rules and some of them are using sophisticated NLP (natural language process) and ML system to produce conversations and act as a conversational partner. When you bask a question the chatbot will response based on the knowledge database available to it at that point on time.  Chatbot can easily operate the conversation program and translate your language according to your conversation. We need catboats in our business because they save time. Chatbots can provide an answer faster than humans. The importance of cahtbot will remain the same in the future because it is evolving and chatbots are more intelligent as well as human than ever.

Author Bio: –  Jessica James is a senior content developer and a blogger who loves to share her views on diverse topics. She holds great knowledge and experience of technical and creative writing and is currently associated with a renowned web development agency in USA named @USAWebDesignExpress